Lone Star Factory Direct – SMS and Email Communication Terms

Last updated: June 3, 2026

By providing your phone number and/or email address to Lone Star Factory Direct ("Company," "we," "us," or "our"), you consent to receive communications from us as described below. Please read these terms carefully.

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1. Consent to Receive Communications

By submitting your contact information through our website, forms, or other channels, you expressly consent to receive:

• SMS/Text Messages: Including but not limited to appointment reminders, order updates, delivery notifications, promotional offers, and customer service communications.
• Email Communications: Including but not limited to newsletters, promotional content, transactional emails, account updates, and customer service correspondence.

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2. Message Frequency

• SMS Messages: Message frequency varies based on your interactions with us and the services you've requested. You may receive up to 10 messages per month, though frequency may increase during active transactions or promotions.
• Email Communications: Frequency varies based on your preferences and relationship with us. Transactional emails are sent as needed; marketing emails are typically sent weekly or less frequently.

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3. Message and Data Rates

Standard message and data rates may apply to SMS messages based on your mobile carrier plan. We are not responsible for any charges incurred from your mobile carrier.

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4. Opt-Out Instructions

You may opt out of receiving communications at any time:

SMS Messages

• Reply STOP to any text message to unsubscribe from SMS communications
• Contact us at support@buildtrove.com or (281) 400-4885
• You will receive a confirmation message after opting out

Email Communications

• Click the "Unsubscribe" link at the bottom of any marketing email
• Contact us at support@buildtrove.com
• Note: You may still receive transactional emails related to your account or orders

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5. Help and Support

For assistance with our messaging programs:

• Reply HELP to any SMS message for support information
• Email us at: support@buildtrove.com
• Call us at: (281) 400-4885
• Visit our website: https://lonestarfactorydirect.com

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6. Types of Messages

SMS Communications May Include:

• Appointment and delivery reminders
• Order confirmations and status updates
• Quote and estimate notifications
• Customer service responses
• Promotional offers and discounts (with consent)
• Account alerts and notifications

Email Communications May Include:

• Order confirmations and receipts
• Shipping and delivery updates
• Account information and security alerts
• Newsletters and company updates
• Promotional content and special offers
• Survey and feedback requests

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7. Privacy and Data Protection

Your phone number and email address will be handled in accordance with our Privacy Policy. We do not sell, rent, or share your contact information with third parties for their marketing purposes without your explicit consent.

Information we collect may include:

• Phone number and email address
• Communication preferences
• Message delivery and engagement data
• Device and carrier information (for SMS)

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8. Carrier Liability

We are not liable for delayed or undelivered messages due to:

• Carrier network issues or outages
• Device incompatibility
• Invalid or inactive phone numbers
• Spam filters or blocking software
• Changes to your phone number or email address

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9. Supported Carriers

SMS messages are supported on most major carriers including but not limited to: AT&T, Verizon, T-Mobile, Sprint, U.S. Cellular, and other participating carriers. Carrier participation may change without notice.

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10. Modifications to Terms

We reserve the right to modify these communication terms at any time. Changes will be effective upon posting to our website. Your continued receipt of messages after changes constitutes acceptance of the modified terms.

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11. Contact Information

If you have questions about these SMS and Email Communication Terms, please contact us:

• Company: Lone Star Factory Direct
• Email: support@buildtrove.com
• Phone: (281) 400-4885
• Website: https://lonestarfactorydirect.com

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12. Agreement

By providing your phone number or email address, you acknowledge that you have read, understood, and agree to these SMS and Email Communication Terms. You confirm that you are the owner or authorized user of the phone number and/or email address provided.

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These terms are supplemental to our General Terms and Conditions and Privacy Policy.